Grievances Addressal
This grievance redressal policy (the “Policy”) sets out Trymd Technologies Private Limited’s
(the “Company” or “Schedul.co” or “We” or “Us”) policy towards redressing grievances raised by
consumers scheduling services from the Company’s website or app (“Consumer” or “You”) from time to time.
Details of the Company
The details of the Company responsible for the Website/Mobile App and the contact information are provided below. You may contact Us through the below mentioned contact details and We will be glad to assist You.
If you do not agree with the Policy, please do not use or access the Schedul.co Platform.
Legal Entity Name: Trymd Technologies Private Limited
Registered Office: 766/1, Anna Salai, Thousand Lights, Chennai 600002.
Name of the website: www.schedul.co (“Website”)
Details of the website/app: Healthcare, Scheduling & Medical Records Platform
Purpose of the Policy
The Policy aims to address any Consumer complaints or issues through a well-defined and proper mechanism to ensure maximum consumer satisfaction.
The Policy functions on attempting to ensure that the Consumers would be treated fairly at all times, and the Company would undertake its best efforts to deal with any Consumer grievance promptly, efficiently and with courtesy.
Grievance Redressal Mechanism
At Schedul.co, customer centricity is our top most priority and hence we believe in providing the best experience to all our Consumers. We look forward to any feedback which will help us improve further. You may contact us through our help pages by clicking here https://www.schedul.co/help that aim at providing solutions to all frequently asked questions and we will be glad to assist you.
For the purpose of this Policy, “grievance” or “complaint” includes any communication from the Consumer that expresses dissatisfaction in respect of the products or services offered through the Website/App and which seeks a remedial action, but does not include the following:
- i. complaints that are incomplete or not specific in nature;
- ii. communications in the nature of offering suggestions; or
- iii. communications seeking guidance or explanation.
Schedul.co shall address any complaints and grievances of the Consumers with respect to any goods or services provided over the Website in a time-bound manner. For this purpose, Schedul.co India has designated a grievance officer (“Grievance Officer”). The Grievance Officer shall be responsible for Consumer grievance redressal in accordance with the grievance redressal mechanism provided in this Policy. You can contact the Grievance Officer through the below mentioned contact details.
Email: grievance-officer@schedul.co
Phone:
Once a Consumer files a complaint via email or telephonic communication on the channels specified above, the Consumer will receive an acknowledgment of the grievance from the Grievance Officer, within 48 (forty-eight) hours.
Each Consumer who has filed a complaint with the Grievance Officer shall receive a unique ID for tracking the status of their complaint.
The Grievance Officer will undertake best endeavours to redress the grievances of the customer expeditiously but in any case, grievances will be addressed within 1 (one) month from the date of receipt of the grievance.
A grievance will be considered as disposed-off and closed in any of the following instances, namely:
where the complainant has communicated its acceptance of the response of the Grievance Officer / any other person associated with the Company; or
where the complainant has not responded within thirty days of the receipt of the written response and has not raised any grievance or complaint in respect of the same subject.
The contact numbers displayed above shall be operational on Monday to Saturday from 10:00 AM to 07:00 PM only. You are requested to follow the IVR options.
